If you receive a damaged or defective item, please report it to our Customer Service team within 2 days of receipt. The request will be processed after verification by the merchant.

If the product received is not as shown on the website or does not meet your expectations, you must notify our customer service within 2 days of receiving it. The Customer Service Team will review your complaint and take an appropriate decision.

For products that come with a manufacturer's warranty, customers are advised to refer the issue directly to the manufacturer.

If a refund is approved by Bisi Bisi, it will take 6-8 business days to process the refund to the end customer.